SALON INFORMATION & POLICIES
Parking is located in the front and rear of the building. We do not have a front desk coordinator, when you arrive you can expect to be greeted by a few of our stylists. Come on in and relax in one of our plush chairs and enjoy some of the local beverages and snacks we have to offer. One of our stylists will be with you as soon as they can.
Appointments will not be double booked. This allows for your stylist to be with you and only you throughout the entire appointment. We aim to create a relaxing, stress-free environment and we want you to enjoy your appointment to its fullest potential.
In order to allow our appointment to run smoothly and be as relaxing as possible we ask that you please arrive on time so we may accomplish what is scheduled for our appointment time. We reserve the right to cancel any appointment if you are 15+ minutes late.
At Gioia Salon all color services will include a gloss, and all services will include a blow-dry to insure your look. For all coloring services we ask that you come with clean hair. Each stylist has a different vibe and specialty which means we have a stylist to fit your budget, availability, and your hair goals.
For payment options we accept credit/debit cards or cash. Gratuity is accepted via cash, or Venmo. Gratuity can not be accepted on credit/debit card.
We want to respect the time you have blocked out of your day to visit us, so we ask that you give us the same. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our confirmations are sent out 48-72 hours in advance because we know how easy it is to forget an appointment you booked months in advance. Cancellations must be made at least 48 hours in advance. Less than 48 hour notice cancellations will result in a 50% charge of the reserved service amount. Less than 24 hour notice cancellations and no show appointments will be charged 100% of the reserved service amount.
If you are not happy with your results, please call/text the salon directly. Our team will be happy to make small tweaks and adjustments within 1 week or less of your appointment.
This courtesy is not to be confused with “changing your mind”. If your request is reasonable, we will do all that we can to fix any error in quality.
We do not offer refunds of any kind. Please see our Adjustments policy if you are dissatisfied with your results.
We do not service children under the age of 12. We want your appointment to be an enjoyable and relaxing experience. Because of this, we ask that you do not have anyone under the age of 12 accompany you the day of your appointment. We understand that this may be inconvenient for some and for that we apologize.
If you have any questions about services, pricing, parking or policies you may reach out via email - or call/text 781.996.0050. Text is our preferred communication. Where we do not have a front desk coordinator, stylists will be focused on creating one-on-one services with their clients. We will get back to all communication as soon as possible.