SALON INFORMATION & POLICIES
Welcome to Gioia Salon, please read along as we share some important information and policies.
We do not have a front desk coordinator. Stylists will be focused on creating one-on-one services with their clients. We will respond back to all communication as soon as possible. Text message is our preferred form of communication.
At Gioia Salon all services will include a blow-dry to insure your look. For all coloring services we ask that you come with clean dry hair.
We aim to create a relaxing and stress-free environment. Appointments are not double booked. This allows for your stylist to be with you throughout your entire appointment. In order for your appointment to run smoothly we ask that you please arrive on time so we may accomplish what is scheduled for in our appointment time. We reserve the right to cancel any appointment if you are 15+ minutes late.
We want to respect the time you have blocked out of your day to visit us, so we ask that you give us the same. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our wait list miss the opportunity to receive services. Our confirmations are sent out 48-72 hours in advance because we know how easy it is to forget an appointment. Cancellations must be made 48 hours in advance. Cancellations made with less than 48 hour notice will result in a 50% charge of the reserved service amount. Less than 24 hour notice cancellations and no show appointments will be charged 100% of the reserved service amount.
We do not service children under the age of 12. We want your appointment to be an enjoyable and relaxing experience. Because of this, we ask that you do not have anyone under the age of 12 accompany you the day of your appointment. We understand that this may be inconvenient for some and for that we apologize.
If you are not happy with your results, please call/text the salon directly. Our team will be happy to make small tweaks and adjustments within 1 week or less of your appointment. This courtesy is not to be confused with “changing your mind”. If your request is reasonable, we will do all that we can to fix any error in quality.
We do not offer refunds of any kind. Please see our Adjustments policy if you are dissatisfied with your results.
For payment options we accept credit/debit cards or cash. Gratuity is accepted via cash, or Venmo. Gratuity can not be accepted on credit/debit card.
If you have any questions about services, pricing, parking or policies you may reach out via email - firstname.lastname@example.org or call/text 781.996.0050.